05-48 Selecting a CRM

You'll probably end up using Salesforce - Microsoft Dynamics and Sugar are creaky and, sadly, some of the newer, much more fluid and more current tools (Nimble, CapsuleCRM, RelateIQ) are not ready for prime time. ... [Continue Reading]

My Beefs With Salesforce

You have to hand it to Marc Benioff (Compared to Ron Burgundy here) and Salesforce. The company broke the client-server paradigm for CRMs and freed organizations from the enterprise hell that Oracle, Siebel and others had locked them into. In fact, Salesforce validated the cloud paradigm – something ... [Continue Reading]

Dreamforce: Great Minds Think Alike

My friend Robert Cassard who is a founder of Voodoo Viral, which provides structured sales teams with a rich content CRM, recently posted his thoughts on attending Dreamforce.  A nice pairing with what I wrote today. ... [Continue Reading]

Salesforce: Not All it is Cracked Up to Be

It's hard not to be a fan of Salesforce, the first CRM company to get mainstream organizations to take the cloud seriously.  Their approach to developing an app ecosystem (I worked on a partnership with the company in the first "class" of AppExchange partners years ago), long before there was an ... [Continue Reading]

Software. Watch the Doughnut Not the Hole

I run into what I call the "doughnut problem" with early stage software that I work with pretty regularly.   As a company develops its offering, it constantly pushes (and is pulled) to the periphery of its feature set, racing to add functionality, to meet customers' needs and fulfill its vision. ... [Continue Reading]