Megacities, KLIM

I am in Lagos this week, staying in a business hotel on Victoria Island, the well to do center of Lagos and part of a stretch of land separating the Lagos Lagoon from the Atlantic Ocean.  You can feel the expanse of water here the way you can feel ... [Continue Reading]

Accra Medical Centre, Sickle Cell Anemia

One of my coaching clients is Accra Medical Centre; Moses and Cynthia are building a network of hospitals here in Ghana.  Health care is radically underserved here - Ghana is a poor country - and the demand for better facilities (By folks who can ... [Continue Reading]

The Nigerian Airport Experience. Dash

I had originally been scheduled to leave Abuja for Port Harcourt, about an hour South of the nation's capital on the coast, but arrived at the somewhat discombobulating counter experience - crowds of folks, some guys either baggage handlers or touts ... [Continue Reading]

Abuja, The Resource Curse

I landed at the international airport in the Nigeria’s capital Abuja – a planned city (Like Canberra or Brasilia) built in the ‘70s out of nothing – in thick haze of desert dust and a blinding sun. It is hotter than Accra, closing in on 100 degrees, ... [Continue Reading]

A Bicycle, Dust From the Sahara

I wanted to find an alternative to walking and Ubering around town; the former is slow and the latter seems like overkill for super short trips.  So I opted to buy a bicycle in the used bicycle market off the "Circle" - an interchange on the edge of ... [Continue Reading]

Cape Coast, A Short Slaving Primer

The intricate weaving and bobbing of traffic along crowded, overused roads of mixed quality seems nearly universal in emerging markets.  As does the collection of detritus, shacks, businesses, folks doing stuff; a road is an artery of life  The ... [Continue Reading]

Landed in Ghana

When you travel to spots a good portion of the way around the globe, the jangly, sleep deprived thinness starts in your first layover, usually 9 - 12 hours out, depending which way you are heading.  On this trip to Ghana, it hit me in Amsterdam where ... [Continue Reading]


Design thinking has highlighted how important empathy is with the end user in designing a product. The same can be said when thinking about your marketing and sales effort: think through how the recipient of your email, blog, call or presentation ... [Continue Reading]

Social Media and the Head Fake of Engagement.

We live in a time of faux engagement - social media has turned things upside down, giving users a false sense of engagement: you can access a lot of information about a prospect quickly and (falsely) begin to feel like you know her. This makes ... [Continue Reading]

Selling Across Cultures

Your sales challenge is big enough: how do you engage folks in a conversation that will lead to a sale. Imagine doing so across 12 time zones, a couple of oceans, in a second language and from another culture. I just had a call with a South Asian ... [Continue Reading]